| Public trust in government has declined dramatically since its high in the late 1960s, mostly because citizens have not felt as though they are being heard. Rather, citizens have felt as though governments are closed off from their citizens. It has been suggested that the use of Information Technologies, namely e-government portals, may be able to help raise public confidence and trust that governments are conducting themselves in the best interest of citizens. However, there are many challenges facing proponents of this method. This study looks at citizens' needs and expectations regarding e-government portals and how trust and risk factor into citizens' intention to use e-government portals. This research develops a model based on the expectations of citizens, as well as how trust and risk influence citizens' intentions to use e-government portals. |
Updated 03/19/2014