Mechanisms Behind the Positive Effects of Social Support and Its Protective Effects Against Workplace Stress

John Rodwell, Australian Catholic University
Julian Fernando, Australian Catholic University
Andre W. Gulyas, Australian Catholic University

ABSTRACT
Direct benefits of social support are well established, yet its stress-buffering effects are inconsistent. Relational regulation theory (RRT) may better explain this inconsistency beyond the demands-control support (DCS) model, though RRT has yet to be applied to organisations. RRT proposes that `everyday' interactions help individuals self-regulate their thoughts and feelings, and organisational justice appears similar to RRT. The study investigates direct and interactional influences of support on mental wellbeing and work-related outcomes in relation to DCS, RRT and justice. Respondents were 269 (59%) administration staff across a medium-sized Australian hospital. Results extend RRT to organisations, and indicate that support benefits all employees, not just those with work-related stress.

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Updated 07/09/2013