| The term e-Service has often been used, but the term has never been elucidated and especially in an e-Business setting. In this paper we discuss the evolution of e-Service and propose a conceptualization of e-Service. We conceptualize existing e-Services as: First-party e-Service "C where software is delivered through electronic means for a particular client and Second-party e-Service "C where software is delivered through electronic means for multiple individual clients. We also extend existing e-Service by introducing Third-party e-Service - where software is delivered through electronic means for numerous clients with interaction and value co-creation in mind. We utilize design science research as our methodology to develop e-Service design principles, as they can lead to innovative solutions and theoretical contribution. Design science research has the benefit that it can raise research rigor and generalizability. The design principles can form as the reference point for system designers and implementers to embark on. |
Updated 07/09/2013