| SM1 -> Service Strategy | ||
| Time: 1:30PM to 3:00 PM on Thursday, July 11 | ||
| Place: Palma I | ||
| Session Chair: Gregory Heim, Texas A & M University | ||
| Investigate Customer Behavior Through Excessive Service in Tangible Facilities and Employees Responsiveness | ||
| by: | Hua-Hung Robin Weng, Yuan Ze University (Corresponding) | |
| Hui-Wen Wendy Wang, Yuan Ze University | ||
| The Role of Perceived Environment in a Service Setting: A Cross-Country Empirical Study | ||
| by: | Erlinda N. Yunus, Ppm Institute of Management (Corresponding) | |
| John C. Goodale, Southern Illinois University - Carbondale | ||
| The Study and Measurement of Urban Governance Toward the Justice Evaluation in the City of Tehran | ||
| by: | Ali Maher, Tums (Corresponding) | |
| Mohammad Hossain Salarianzadeh, Tums | ||
| Farhad Sadr, Tehran Municipality | ||
| Seyed Manaf Hashemi, Tums | ||
Updated 07/09/2013