| SM2 -> Service Innovation & Performance | ||
| Time: 7:30AM to 9:00 AM on Friday, July 12 | ||
| Place: Palma I | ||
| Session Chair: Xiande Zhao, China | ||
| A Joint Optimal Control Strategy for Fare Pricing and Seat Inventory Control Decisions for an Airline with Demand Leakages | ||
| by: | Syed A. Raza, Qatar University (Corresponding) | |
| Khurrum Jahangir Sharif, Qatar University | ||
| The Effects of Intellectual Capital on E-Service Innovation | ||
| by: | Shih-Wen Liao, Yaun Ze University | |
| Ja-Shen Chen, Yuan Ze University (Corresponding) | ||
| Impact of Customer Traffic and Service Outsourcing on Service Triad Performance | ||
| by: | Olga Perdikaki, Texas A&M University | |
| Xiaosong Peng, University of Houston | ||
| Gregory Heim, Texas A & M University (Corresponding) | ||
Updated 07/09/2013