| Long Term Care facilities are a highly regulated industry due to funding sources being subject to Medicare and Medicaid reimbursement. The demand for nursing homes is increasing significantly with anticipation of the Baby Boomers reaching age 65. Most of the long-term care studies are focused on quality improvement and reduced deficiencies. This study provides a different view on how external pressure affects strategic planning in employees learning to benefit operations and supply chain management for long-term care providers. The findings indicate that normative behavior has an important effect on workforce development. Furthermore, staff knowledge building also enhances the firm's operational performance and improves supply chain communication. |
Updated 02/23/2014