Outsourced: Romantic Comedy Meets World Economic Data and Cross-Cultural Management Concepts in Heat Maps

Suzanne J. Smith, Presbyterian College

ABSTRACT
Outsourced is a popular film about an American business moving their call center to India. Throughout the film, the young U.S. manager, Todd Anderson, makes decisions that have both good and bad consequences. Students in an introductory Management course have a brief, but memorable introduction to life in India from an American point of view. Along with viewing the film, they must research a range of comparison statistics on the US, India, and another country of their choosing and offer reflections as to whether the film accurately depicted these statistics. While most of the categories fit their observations, some do not, and the results provide opportunities for discussion.

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Updated 02/23/2014