| The design of Knowledge Management Systems (KMS) has been approached from two broad perspectives: one focusing on the technological capabilities of KMS, and the other focusing on their functions and use. Given the high failure rate of KMS projects, it is important to consider both while designing a KMS. Drawing upon the semiotic ladder model, this study develops a framework for KMS design that consists of four levels of inquiries including empirics, syntactics, semantics, and pragmatics. Each level addresses distinct issues in the KMS design and together they help enhance the design performance for the expected organizational and behavioral outcomes. Based on the framework, several guidelines for KMS design are proposed. |
Updated 02/23/2014