| The rich stream of supply chain resilience literature largely details efficiency-driven supply chain management strategies as a key factor in increasing the vulnerability of supply chains. Thus, the introduction of slack, redundancies and buffers is commonly asserted as a means to mitigate risk and improve resilience. We review studies on quality management and resilience and advance an alternative perspective on supply chain resilience that draws on the cumulative capabilities perspective. The cumulative capabilities theory posits that firms can simultaneously acquire conformance quality, delivery reliability, volume flexibility and cost efficiency as long as these capabilities are pursued in the aforementioned sequence. Through this lens, we posit supply chain resilience as the consequence of the pursuit of quality management practices within the firm. In accordance with the theoretical framework, we develop six propositions illustrating conceptual points of convergence between quality management practices and resilience practices. |
Updated 02/23/2014